System Requirements...
Regardless of the platform these requirements are absolute...

• The host or server computer MUST not use wireless networking. It must be hard wired to your network and you must use a network "switch" not just a hub. Most cable/DSL routers have integrated switches.
• If you are using the software peer-to-peer the host machine MUST have at least 256 MB of RAM and the hard drive MUST be 7200 RPM with an 8MB cache. Slower 5400 RPM drives are absolutely NOT acceptable. It is up to the user to determine the correct configuration of their own computers.
• Workstations can be wireless IF server software is used, otherwise they MUST be hard wired to the network. Hard wiring is the "defacto standard" for the medical environment. If using wireless, you must employ 128 bit encryption!
• The user must be familiar with the operating system of their computers. The user must know how to copy files, find files and use the file management system on their computer. For those users not familiar please take a computer course as our training does not include training on how to use a computer.
• It is perfectly OK to use a Windows Server in a Macintosh environment and vice versa. The software is cross platform compatible!

Macintosh 
The bottom line is we love with the Macintosh platform. Any Macintosh Computer can run our server software. We recommended either OS 10.3.9 or any current version of OS 10.4.x.

• If employing our server software, using regular OS X is OK. It is NOT necessary to use OS X Server. If you are using OS 9, this is perfectly fine. We have MANY clients running server software using older iMacs with OS 9.1. In this enviroment, FileMaker Pro Server 5.5 MUST be the only application running and must always be the foremost application.
• If you are not using server software, the host computer must have 256 MB of RAM and a 7200 RPM hard drive with 8MB cache. FileMaker Pro must also be installed on the server computer for running updates.
• Workstations can use OS 8.6 through OS X. On pre OS X systems, the Memory amount assigned to FileMaker Pro 5.5 should be 24000K and no more. Assigning more may actually slow FMP down! This is set be doing a "Get Info" on the application itself, changing to "Memory" from "General Information" and making the adjustments!
• Though FileMaker Pro 5.5 does not run "native" on Intel-based Macs, it still runs well, especially with many Macs having dual or quad core processors running at 2 GHz or faster. We have minimal experience with Leopard but have no negative episodes to report as of yet.

Windows 
The Windows operating system works great with all our products. A Windows server with our server software WILL work perfectly well with Macintosh-computer workstations, either Power-PC or Intel processors!

• We only support Windows 98 SE, Windows 2000 and Windows XP systems. We will not support machines using Windows 95, 98 or ME. We have no experience with Vista.
• If employing our server software you must use either Windows 2000 Professional, Windows 2000 Server, Windows NT or Windows XP Professional. Any Windows operating system that can run "services" can be used. The computer must have at least 512MB ram and the hard drive MUST be 7200 RPM with an 8 Mb cache!
• If you are not using server software the host computer can use any of the above mentioned systems.

The Newest features of PracticeMaker®5 include...

• Faxing directly from within PracticeMaker® so you can fax letters, prescriptions, recall, whatever. This is a value-added extra item. Please ask about pricing! However, with Mac OSX you can easily send faxes from the Print Dialog.
  
  
• Updated screen design with more even flow, tabbed interface and dynamic pick lists. All screens are set for 800x600 resolution. A soon be released version will also support 1024x768 monitors.
  
  
• We now support the posting of capitation checks to the accounting system!
  
  
• Intense database security tracks important movements of each logged in user.
  
  
• Integrated phone bookstores providers, facilities, employers, vendors, office personnel, contacts and pharmacies!
  
  
• Can import and export data from Oracle and SQL databases (additional charges apply) via ODBC.
  

The following Specialties are using PracticeMaker®...[top]

The Patient's Module has the following features (latest screen shot)...[top]

• Print prescriptions to blank paper! Up to five prescriptions can be printed on a half sheet of blank paper!
  
  
• Unlimited diagnoses per patient. We preloaded the system with nearly 8000 diagnoses! The diagnosis database can store millions of records.
  
  
• Virtually unlimited patients (we estimate about 2,800,000)!
  
  
• Store phone and "tickle messages" which remind you of patient related events!
  
  
• Instant ledger capabilities with active patient and family balances! Color coding lets you quickly see any outstanding invoices!
  
  
• Each patient can have unlimited insurances (latest screen shot)!
  
  
• Real-time managed care edits to monitor co-payments, referrals and more!
  
  
• Built in word processing creates instant referral letters. Macros make letter creation even easier without the need for voice dictation add-ons! Many practices are using the Letters Module as their "paperless medical record". There is record locking to prevent accidental record alterations.
  
  
• Appointments and recall are an active part of PracticeMaker^®, with a completely user definable recall system! Patients have THREE independent recall dates which are searched during every recall process!
  
  
• Completely customizable patients lists, searching across a wide variety of patient demographic and customized fields including ALL diagnoses!
  
  
• Prints chart and address labels using a Dymo/Costar Label Writer. For those in the eye care business, PracticeMaker^® prints the patient's eyeglass prescription and stores your contact lens prescriptions and maintains inventory! An add-on feature will automatically switch your default printer to the label writer and then back to your standard printer (add $199).
  
  
• You can totally customize PracticeMaker^®'s superbill. You can print the patient's balances, diagnoses, expected co-payments, referring doctor's name and much more! You can print out one superbill at a time or a whole day's worth in one batch! In addition, you can serialize your superbills for your internal audit trail and then associate this superbill number with an invoice for even more security!
  
  
• Using a modem, PracticeMaker^® can dial any phone in any of its databases with Windows and an add-on feature. With Mac OSX, you can fax using the built-in faxing feature of the OS.
  
  

Comprehensive Billing System latest screen shot   [top]

• Stores reimbursements for each procedure code of each insurance and does automatic line item payment posting based on these store values.
  
• Allows unlimited charges, payments, adjustments and multiple fee schedules per invoice. Insurances can be linked to a specific fee schedule as can each provider.
  
  
• Active error checking at each stage of data entry for...
  
  • Facility to Procedure mismatches!
  • Diagnosis to Procedure mismatch!
  • Absent NPI when when you associate a referring doctor on the claim
  • Absent inventory when you try to sell a product!
  • These and other edits can be deactivated to customize your requirements!
    
    
• Automated billing functions include...
  
  • The Quick Invoice system creates templates of grouped procedures. You can quickly add any grouped procedures to any invoice with the click of a button!
    
  • Automatic assignment of a claim to the next available insurance!
    
  • Automatic insurance claim reprocessing. Each time you age your accounts, outstanding insurance claims are examined and automatically rebilled (paper or electronic) if the age of the claim is the same or greater than your preset allowable age for that insurance carrier's claims (this is a real time saver!)
    
  • Automatic calculation of expected payment for multiple surgical procedures!
    
  • Automatic finance charge assignment! You decide much how grace period to give before the finance charge is applied!
    
  • Active prompting of the user for reassignment of a claim when a balance remains!
    
  • Allowing both patient and insurances charges on the same claim with only insurance charges appearing of printed or electronic claims!
    
    
• Calculates sales tax as needed and prints a report on the collection of sales tax using user defined time periods!
  
  
• Calculate discounts using the discount amount assigned to a patient. This can be assigned on an invoice by invoice and/or procedure by procedure basis (of course!).
  
  
• Active, real time inventory control for products you sell! When you delete or change an inventory item there is active reprocessing of the inventory amount! Only users with specific "access privileges" alter inventory outside of normal billing!
  
  
• Print barcodes for inventory stickers with all necessary fonts. A Dymo Labelwriter is used to print labels.
  
  
• Batch printing of insurance claims is a breeze (latest screen shot). Once a claim is printed, or sent electronic, it is flagged with the date, and each date sent is remembered in a scrolling list!
  
  
• Important and Critical functions are logged in a separate database for you to review as an important "audit trail" and to warn employees that what they do is monitored (potentially can decrease employee theft). Logged functions include, but are not limited to...
  
  • deletion of incomplete invoices
  • inventory changes or tampering
  • recall mailings
  • batch statement printing
  • batch insurance printing or electronic claims transmission to each carrier
  • aging of accounts receivable
  • updating of databases
  • whatever else our users feel is important!

   

Electronic Claims Submission  [top]

PracticeMaker® is able to transmit electronic claims in the current HIPAA transaction format, called the 837 file. PracticeMaker® can translate the 277 (claim acknowledgement) and 835 (remittance) files you receive. To can learn more about electronic claims submission click here.

PracticeMaker^®5.5 pricing (as of 3/28/2008)!  [top]

We have changed our pricing structure for PracticeMaker®. We have also added a single workstation fee (item #1434) for solo practitioners who only need one computer. To create your own working quote simply bring across the amount of the feature you want into the Extended column and total up the costs. For example...

• A 3 user system with electronic claims, appointments, letter writing, and Level 1 support would cost $12,600 (3850 + 1500 + 600 + 1500 + 400 + 1000 + 3750). Keep in mind that this includes training and one year of software and hardware support.

• Single workstation, with only electronic claims and Level 2 support would cost $7,000 (2250 + 1500 + 1500 + 2250 - 500****). Keep in mind that this includes training and one year of software-only support for a SINGLE workstation only system.

To get this price list as a PDF click here!

Feature Price  (Our part number)	Price	Extended
PracticeMaker®5.5 Application(#1038) (Networkable)	3850.00
PracticeMaker®5.5 Application(#1434) (Single user only)	2250.00
Twelve hours of internet based training(#1202)*, required	1500.00	1500.00
Appointments Module(#1039), optional	600.00
Electronic Claims Module (for two carriers)(#1041)**	1500.00
Letters Module(#1040)	400.00
Additional workstations(#1112), not sold with item #1434	500.00
Server software(#1115 Mac, 1116 Win), required with 4 or more workstations or wireless office, not sold with item #1434	1500.00
Support Selection You MUST select a one year technical support contract when you first purchase PM®5. We encourage ALL offices to get a broadband internet connection (BBIC) as this helps us with support and training AND costs you less per year!****  The four Level 1 support types are the BEST! They include support with PracticeMaker software, hardware compatibility troubleshooting, network setup assistance, internet and router setup assistance.
Support Level 1 with electronic claims with BBIC (#1372)	3750.00
Support Level 1 with electronic claims w/o BBIC(#1373)	4500.00
Support Level 1 without electronic claims with BBIC(#1391)	3000.00
Support Level 1 without electronic claims w/o BBIC(#1392)	3750.00
The four Level 2 support types are for PracticeMaker software only. Issues with hardware, networking, internet/router setup, etc., is billed at $175.00 per hour***.
Support Level 2 with electronic claims with BBIC(#1140)	2250.00
Support Level 2 with electronic claims w/o BBIC(#1371)	3000.00
Support Level 2 without electronic claims with BBIC(#1138)	1750.00
Support Level 2 without electronic claims w/o BBIC(#1378)	2500.00
Onsite training (please call)
Total for your PracticeMaker®5.5 purchase is
(Sales tax of 6% is required on all PA purchases)

 

* This training level requires your office to have a broadband internet connection. For PCs we can connect using NetMeeting or LogMeIn or GoToMyPC. For Macs we would use LogMeIn since they do have a Macintosh Client (great product)! We can also connect with Timbuktu or pcAnywhere.

** Electronic claims includes connection to Medicare. Our commercial claim clearinghouse is iPlexus which is located on the web at http://www.iplexus.net. There is a one time setup and testing fee of $225 per provider and thereafter there are no per claim charges for participating carriers. Iplexus charges $40 per month for unlimited claim submission. However, you can use any clearinghouse that accepts the 4010A1 format.

*** Level 2 support is for PracticeMaker® issues only. Support is not for hardware or other issues not directly related to the normal functioning of PracticeMaker®. Hardware support (printer, computer) is strictly between the user and the manufacturer of the hardware. Level 2 technical support does not include setting up your network either or resolving network issues. This is strictly up to your network installer. This technical support fee is for up to five workstations and includes all minor updates. Major updates will be charged at 50% of the selling price. Note: We supply you with one copy of either pcAnywhere or Timbuktu to allow remote control of your computer for tech support and training).

**** If you do NOT purchase the Letters and/or Appointments module, talk with us about discounting the support fees.

 

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